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Contractor Insurance FAQs

Answers to the Most Common Contractor Insurance Questions

Have questions about contractor insurance? You’re not alone. We’ve compiled the most frequently asked questions from contractors across the U.S.—along with expert answers to help you make informed decisions about coverage, claims, compliance, and more.

1. What is contractor insurance, and do I really need it?

Yes—contractor insurance protects your business from financial risks like accidents, injuries, lawsuits, and equipment damage. In most states, it’s required to legally operate. Clients and general contractors also expect proof of coverage before you can begin a job.

Explore all insurance by business type

Here are the most common policies:

  • General Liability – Covers property damage and third-party injuries

  • Workers’ Compensation – Covers employee injuries (required in most states)

  • Commercial Auto – Covers work vehicles used on job sites

  • Tools & Equipment Coverage – Replaces stolen or damaged gear

  • Builder’s Risk – Covers structures under construction
Explore all coverage types

Yes. You can adjust your policy, limits, or endorsements at any time. Reach out to an ACI agent and we’ll guide you through the changes.

Missing a payment could cause your policy to lapse. Let us know ASAP if you’re having trouble—we offer flexible payment options to help you stay covered.

Your premium depends on several factors, including:

  • Type of work (roofing, HVAC, general contracting, etc.).
  • Gross revenue and payroll size.
  • Number of employees or subcontractors.
  • State-specific requirements and risk levels.

A quick quote will give you a precise estimate for your business.

Yes! We understand cash flow is critical for contractors. With most of our policies you can start with a low down payment, and spread the remaining cost across monthly payments. With low financing options, we help you keep expenses manageable without compromising coverage.

You can pay with:

  • Visa or Mastercard, Amex, Discover
  • Electronic checks (processed within 3–5 business days)
  • Wire Transfers: We accept wire transfers. Ask us for instructions. Call toll-free: (888) 505-9012.

There are no transaction fees for e-check payments, but make sure to pay in advance to avoid delays.

We offer same-day policy binding, so you’ll be covered within 24 hours of submitting your information and down payment. Instant certificates are also available, ensuring you can start or continue projects without delay.

ACI partners with dozens of carriers to ensure we find the best policies at the best prices. We’ll search for the right carrier to match your trade, location, and business size—so you only pay for what you need.

If an accident happens, contact ACI right away to start the claims process. We’ll guide you step-by-step and provide the necessary forms. Our team works with the carrier to ensure quick resolution and minimal downtime for your business.

Not at ACI. We don’t use automated menus—just real people who understand contractors. When you call, you’ll speak directly to a knowledgeable agent who can answer your questions and get things moving right away.

Insurance audits are routine for contractors. Staying organized and proactive ensures smooth audits without surprises.

Tips for a Successful Audit:
1. Keep Payroll Records Clean: Ensure that subcontractor details, wages, and classifications are accurately recorded.
2. Track Equipment Usage and Ownership: Make sure tools, vehicles, and leased equipment are properly logged and insured.
3. Stay Updated on State Regulations: Changes in state laws can impact your insurance needs—let ACI help you adjust coverage in advance.
4. Review Your Policy Mid-Year: Avoid audit discrepancies by scheduling a mid-year policy check-in with ACI.

A COI is a document that summarizes your insurance coverage. It typically includes:

  • Your company name (as the Named Insured)

  • The insurance carrier name

  • Coverage types and limits

Policy effective and expiration dates

Clients, project owners, or general contractors often request to be listed as an Additional Insured or Certificate Holder on your COI.

This means they’re officially notified of changes to your coverage and protected under certain liability situations.

Adding a client as an Additional Insured ensures they’re automatically informed of policy changes and are protected if something goes wrong on the job. It reduces their risk — and is standard practice in contracting.

Most contractors either send the COI directly to the client or project owner via email or upload it to the project’s vendor/contractor portal. At ACI, we’ll provide you with your COI quickly and can send it directly to your client upon request.

Most contractors either send the COI directly to the client or project owner via email or upload it to the project’s vendor/contractor portal. At ACI, we’ll provide you with your COI quickly and can send it directly to your client upon request.

With ACI, most COI requests are processed within 24–48 business hours. In urgent cases, same-day turnaround may be possible.

Your COI is compliant if:

  • Coverage matches the requirements set by the client or project,

  • The policy dates are current,

  • The correct entity is listed as Additional Insured/Certificate Holder, and

  • The COI is issued by your licensed insurance agent or carrier.

ACI can review project requirements with you to ensure your COI is accepted the first time.

A valid COI:

  • Proves you carry the right insurance for jobs,

  • Keeps you compliant with client and licensing requirements,

  • Builds credibility and trust with project owners,

  • Ensures you can secure more contracts without delays.

Without one, you may be denied work or face penalties for non-compliance.

Still Have Questions?

Give us a call! Our agents are ready to help you understand your coverage options and answer any questions you have. Whether you’re starting a new policy or adjusting existing coverage, ACI is with you every step of the way.

(888) 505-9012
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Why Contractors Trust ACI

Customized policies

Only pay for the coverage you need

Competitive rates

Save up to 25% annually with bundles.

Fast quotes

Get insured in minutes, with policies starting with as little as 20% down.

Ongoing support

From mid-year check-ins to audits, we’re here to help.

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